We offer flexible service options to meet your needs.

Fast Pay provides fast and easy administration, with payments issued twice a week, generally on Tuesdays and Fridays. You maintain your Flex Plan funds and we issue the reimbursement checks from your bank account. With the Standard option, we send the checks and check register to you for funding and distribution and with the Direct option, the checks are mailed directly to the employees and the check registers are mailed to your contact person.

Express Pay is even faster, with reimbursements issued to your employees daily by live check or direct deposit, at the choice of the employee. While you hold your Flex funds, the employer will provide an Advance Deposit from which we will pay benefits. The funds on deposit are refreshed regularly with transfers of funds from the employer to replenish the account for the payments issued to your participants.

Payroll Payments allows you the most control over your Flex Plan funds and reimbursements. About a week before your payday, we provide you with a file listing the reimbursements to be included in the upcoming payroll.

Service Options Analysis Payroll Payments Fast Pay Express Pay Standard Direct Reimbursement Schedule Scheduled with your payroll. Twice a week. Daily Payment Options Paid in paychecks. Checks Checks & Direct Deposit. Payments Sent File sent to employer to be included in paychecks. To employer for distribution. Direct to employees. Direct to employees. Debit Cards Debit cards are optional with all service options Claims Participants can send their claims to us by mail, fax or they can post their scanned claims and documentation (Adobe Acrobat) on our new secured web claims portal. Claims created online receive top priority and, depending upon the service option, can be processed for payment same-day if received by 9am Pacific. Reimbursement Procedures Reimbursements calculated a week before payday to be included in paychecks. Reimbursement checks prepared twice a week and mailed out, either to the employer or the participant, as detailed above. Reimbursements issued daily by either live check or direct deposit ACH. Advance Deposit Not Applicable 5%-10% +/- of the annual elections. Funding Method Payments issued from payroll. The Employer funds their bank account as payments are issued. The Employer holds the funds and transfers as needed to cover the payments issued by FlexToday from the Advance Deposit.

• Flex Debit Cards can be added to any of our service options.


• The payroll reconciliation option allows you to send us your payroll contribution reports to which we reconcile and update your plan records.


• Custom reporting is also available. While the online employer system, provides easy access to reports of all your plan information, some clients have special requirements and we can usually accommodate their needs.


• In addition to the options shown, we take pride in our ability to customize services for our clients. If you have a special request, we would be happy to review and provide a quote if additional fees will apply.